LEAN INTEGRATION ON A TIGHT SCHEDULE
Delta Dental Operations and Technology Center, designed to meet the growing needs of the health services company, is a one-story, 38,000-square-foot building that features a partial mezzanine level and an open floor plan for 150 employees. The center includes office space for customer service and leadership, conference rooms, wellness areas and facilities support systems. A large bank of windows runs along the east side of the building allowing an abundance of natural light into the open working space. Faced with an expiring lease on their existing space, Delta Dental came to the design-build team with a tall task – deliver a new call center in 15 months while also balancing budget, aesthetics, and functionality.